FAQs

What does Elevate Cannabis offer?

Elevate Cannabis offers customers access to high quality cannabis from a variety of Canadian licensed cannabis producers. We maintain a similar stock to the Ontario Cannabis Store but offer customers an in-person experience where they can learn, customize and purchase cannabis through our experience budtenders and customer service teams.

 

Are you open during the Covid-19 outbreak?

Yes, we are still open at this unprecedented time, as the Ontario Government has deemed Cannabis essential. To maintain the safey of our employees and customers, we are only offering click and collect and in store retail sales with covid measures in place. To learn more about the measures we are taking to protect our communities during Covid-19, please click here for more information.

 

Where are Elevate Cannabis stores located?

Our store is located at 73 King Street West in downtown Kitchener, check out our  location page for further details, new store openings and store specific menus.

 

How do I go to get in touch with customer service?

Our customer service team is ready and available to help you! By phone, please call during store hours. You may also submit an email to us at info@elevate-cannabis.ca

Do you offer delivery?

No, at this moment we do not offer deliver.

 

Where do I pick up my order?

Once you have received confirmation that your order is ready. Please head to our location that you specific for pick up. Please bring your IDs and Credit Card used to make the purchase. Please head to the designated pick-up area and wait for your turn to receive your order. Please present your confirmation number, ID, and Credit card to the budtender at the front to receive your order.

 

What are your Store Hours?

Store ours may vary, to view all our store hours click here.

 

Do you accept returns?

We do not accept returns on any of our cannabis related products. 

 

What should I do if I have an issue with an order after curbside pick up?

If you have any issues with your order please contact us at